Inquiries : 

​

SoundClinic Patients  billing@soundclinic.com or 303-857-4397

Family Medicine          please call 303-857-4397

​

​

Do Not send payments via email, this must be done over the phone or mailed in. 

​

LABORATORY OR PATHOLOGIST inquiries must be directed to the Lab or Pathology that you received the bill, or to the doctors office

. 

Please allow 10 to 14 days for processing if you have mailed in a payment.  Our office is setup electronically, any items sent in via USPS will accrue possibly a 2 week delay in processing.  

​

Effective 01/01/15 All patient responsibility (deductibles, coinsurance and copays) are due at the time of service.

No exceptions, please be prepared when you arrive for your appointment.

​

All balances over 90 days are sent into a collection status.  If your account goes to collections, you will be responsible for ALL collection fees and released from the practice. 

 

1st statement is free, each additional statement will accrue a $5.00 minimum monthly fee.  

​

NO Show Fees, you MUST give a 24 hour notice of cancellation or you will be charged a 75.00 charge

 

Please remember to review ALL of your explanations from your Insurance Company.  It will inform you of all amounts that are patient responsibility. If our statement does match your Explanation, you may send us an email or call us and we will review. 

​

If you have any questions as how your insurance company has processed your claims, you may need to call and have them review with you the policy that you purchased from them. Please keep in mind, you are in control of what plan you have purchased, and you have entered into a contract with your insurance company.  We will try to assist, but once they have put to patient responsibility, you will need to contact them.