Insurance & Coverage Information

At KV Physician Services, our offices are contracted with all major insurance companies. However, it’s important to understand how insurance plan networks work, especially under the Affordable Care Act (ACA).

Important Information About Insurance

While we are in-network with many major carriers, each insurance company offers thousands of plan variations—each with different networks of providers. Even if you carry a card from a company we’re contracted with, not all plans may list us as a preferred provider.

These decisions are made by the insurance companies, not by our office or your physician.

What This Means for You:

✅ Always verify our participation in your specific plan by reviewing the Provider Directory for your selected plan.

✅ If we are not listed as an in-network provider, you are still welcome to be seen by our team—but please be aware that non-covered services may become your financial responsibility.

Example:

If you have an Anthem insurance card, we will gladly see you. However, you must confirm that we are in-network for your specific Anthem plan. If we are not, any out-of-network or non-covered services will be billed to you directly.

Plan Limitations

🚫 SoundClinic does NOT accept Medicare or Medicaid plans

Need Help?

Choosing a new plan or unsure if we’re in-network? Please contact your insurance provider or reach out to us—we’re happy to help guide you through the process.

Deductible

The amount you have to pay out of pocket for expenses before the insurance company will cover remaining costs.

Coinsurance

Percentage that insurance does not cover. For example a 70/30 insurance plan means that the insurance pays 70% of allowed amount and the patient pays 30%. This typically comes into play after you have met your deductible.

Copay

Fixed fee for your office visit that is due from patient at time of service. Depended on services received, coinsurance or deductible may still be owed on additional services outside of standard office visit.

Inquiries :

Patients please call 303-857-4397

SoundClinic Patients billing@soundclinic.com

Family Medicine info@fmapc.com

Do Not send payments via email, this must be done over the phone or mailed in.

LABORATORY OR PATHOLOGIST inquiries must be directed to the Lab or Pathology that you received the bill, or to the doctors office

Please allow 10 to 14 days for processing if you have mailed in a payment. Our office is setup electronically, any items sent in via USPS will accrue possibly a 2 week delay in processing.

All patient responsibility (deductibles, coinsurance and copays) are due at the time of service.

No exceptions, please be prepared when you arrive for your appointment.

All balances over 90 days are sent into a collection status. If your account goes to collections, you will be responsible for ALL collection fees and released from the practice.

NO Show Fees, you MUST give a 24 hour notice of cancellation or you will be charged a 75.00 charge

Please remember to review ALL of your explanations from your Insurance Company. It will inform you of all amounts that are patient responsibility. If our statement does match your Explanation, you may send us an email or call us and we will review.

If you have any questions as how your insurance company has processed your claims, you may need to call and have them review with you the policy that you purchased from them. Please keep in mind, you are in control of what plan you have purchased, and you have entered into a contract with your insurance company. We will try to assist, but once they have put to patient responsibility, you will need to contact them.